Isabella Garcia, blatant disregard for what was offered and agreed upon

I have been a loyal customer for many years. Despite disclosing , on numerous occasions, I do not use much make-up I am still offered make-up. Despite declining to purchase a product called Luscious Lips Plumping Lip Serum, 2 was included in my last pack. Now that I state I do not want certain products to the value of R748, because it is not what was agreed, now I do not qualify for the "free" Hand and Body Lotion and Body Wash. Well, at no stage was I told this as a "free gift" is linked to the amount that I have to spend? There is no way I am spending R748 to keep a "free gift".

This experience is now making me wonder, after all these years, if it is still worth it to remain a loyal customer? I do not have R748 to waste on something I will never use. Once these items which I did not order has been collected (together with the "free" gift") I will be reconsidering my future as a client of Isabella Garcia. I would assume this month the full amount will be going off my bank account including the unwanted items of R748, it better be corrected going forward, until the end of the contract term.

At this stage, I do not wish to deal with this organisation via telephone, considering what is discussed really means nothing compared to what is delivered. I would appreciate all correspondence to be in writing.