lL
lynship L
1 reviews | Active since Jul 2017
22 Dec 2022, 13:29
Isabella Garcia Bad Customer Care
Isabella Garcia: Well, I've always liked the products. BUT........ The customer service is disgusting. I have cancelled my subscription with them prevously because of bad service, and them deducting money whenever they feel like it. I was promised it won't happen again. Well...... Guess what? They deducted again, even though they were paid, and proof of payment was sent. Now nobody can help. I have been on the phone daily, since Monday. Always speaking to different people, and not being helped. They dont care that they have deducted my last money. Especially this time of the year. Be very careful ordering from them.
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Isabella Garcia's replyOfficial
22 Dec 2022, 15:21Dear Lynette,
Thank you very much for taking my call. It was such an honor and privilege for me to have assisted you today.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client service therefore, I have made the necessary arrangements as discussed with you telephonically this afternoon.
Once I have received the feedback on the arrangements we have made, I will follow up with you.
We wish you the absolute best on your skincare journey going forward, may you have a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking my call. It was such an honor and privilege for me to have assisted you today.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client service therefore, I have made the necessary arrangements as discussed with you telephonically this afternoon.
Once I have received the feedback on the arrangements we have made, I will follow up with you.
We wish you the absolute best on your skincare journey going forward, may you have a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply22 Dec 2022, 15:21
Official
Dear Lynette,
Thank you very much for taking my call. It was such an honor and privilege for me to have assisted you today.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client service therefore, I have made the necessary arrangements as discussed with you telephonically this afternoon.
Once I have received the feedback on the arrangements we have made, I will follow up with you.
We wish you the absolute best on your skincare journey going forward, may you have a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you very much for taking my call. It was such an honor and privilege for me to have assisted you today.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client service therefore, I have made the necessary arrangements as discussed with you telephonically this afternoon.
Once I have received the feedback on the arrangements we have made, I will follow up with you.
We wish you the absolute best on your skincare journey going forward, may you have a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za