CM
Cynthia M

1 reviews | Active since Jun 2011

18 May 2026, 20:12

Isabella Garcia **** Allert

I received a call from Isabella Garcia and the lasy i spoke to said I was recommended by someone to get a free voucher to select a perfume worth R600 and then she pitched their packages where I had selected a package with perfume and she said she will send me confirmation email of what we were talking about because I had told her I will forget what I am supposed to get and then after talking to her I tried to redeem the voucher but there was no perfume there that cost R600 and then she told me that I must just keep trying and she said when I call I must ask for her specifically. Then when I phoned, a different lady spoke to me and said they are not allowed to send out emails and that no one can speak to whoever they prefere to speak to and then I asked her to send me a screenshot of what my package will have and she did send me a list of things of which I confirmed that I will be getting a bottle of perfume but she said there is no voucher of R600 and I was shocked and told her of what the other lady said and she said she will investigate and get back to me, I asked her to listen to the call that I had with the other lady, this was in 29 April 2026, my package was delivered with no perfume bottle, I only got a box with different testers I this cos it was in a very small box with tiny sachets of different fragrances. And I have to pay for this for 12 months, something that I am not happy with, this is obviously a ****. I wonder what Isabella Garcia is trying to do here

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Replies (1)
Isabella Garcia
Isabella Garcia's reply21 May 2026, 13:35
Official
Dear Cynthia 

Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.

Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue following up until the matter is fully resolved.

Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.

Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.

Warm regards,
 
Charnu Du Preez 
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za