Isabella Garcia

I am honestly very disappointed with Isabella Garcia. Been a customer since 2022 and received my first package with them, without a hassle. Continued with monthly payments for the following year and didn’t receive the second package. I was told they tried contacting me to deliver the second package, however not even a email was sent to make me aware that they tried contacting me or sent information about the delivery. When I called to cancel, I was promised heaven and earth. I bought into it 😩. So the second delivery was converted to store credit, of which at checkout had 2 gift perfumes which were not delivered. I call to ask why and I am told I forfeit those because it’s store credit( which I never asked for to begin cause I was paying monthly with the expectation that the perfumes are a added bonus and the only reason why I continued paying for it ). The third delivery comes a few weeks after the last phone and again no perfume. I ask why , I am told the hamper selected does not come with the perfumes , after I had explained that the consultant that was helping me mentioned that I’ll be getting perfumes for free including free delivery for the second order.

Twice. Twice 🤔 on the app it showed 2 added perfumes which never came. The consultation mentioned the added perfumes on the 3 order.