RM
Rofhiwa M
1 reviews | Active since Feb 2022
29 Oct 2024, 09:53
ISABELLA GARCIA
They debited my account twice, and also the lady i spoke to did not clarify thing with me, and now they sent me SMS saying they going to deliver after i sent them 3 email to not deliver their products because i wont be paying for them going forward. tired to call them they drop my calls.
Even went to my bank to reverse the amount but they block it on their side. REFUND ME MY MONEY PLEASE.
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Isabella Garcia's replyOfficial
29 Oct 2024, 13:41Dear Rofhiwa,
It was both an honor and a privilege to assist you today.
I have ensured that all necessary arrangements, as discussed during our telephone conversation, have been made, and a follow-up email has been sent for your reference.
We apologize for any inconvenience you may have experienced. Please know that we are deeply committed to your satisfaction and are dedicated to providing exceptional service.
Thank you for your understanding.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply29 Oct 2024, 13:41
Official
Dear Rofhiwa,
It was both an honor and a privilege to assist you today.
I have ensured that all necessary arrangements, as discussed during our telephone conversation, have been made, and a follow-up email has been sent for your reference.
We apologize for any inconvenience you may have experienced. Please know that we are deeply committed to your satisfaction and are dedicated to providing exceptional service.
Thank you for your understanding.
Kind regards,
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za