VN
Vicki N
1 reviews | Active since Feb 2026
11 Feb 2026, 13:42
ISABELLA GARCIA
Absolutely terrible service, I have been trying to call them for 3 weeks to place an order , I have emailed 3 x per day and received an automated message they are soooo quick to call you to buy their product but no one answers the phone after 10 years of being a loyal customer I will never buy from them again
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Isabella Garcia's replyOfficial
12 Feb 2026, 14:56Dear Vicki,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been actioned and confirmed via email. I will continue to follow up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been actioned and confirmed via email. I will continue to follow up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply12 Feb 2026, 14:56
Official
Dear Vicki,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been actioned and confirmed via email. I will continue to follow up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been actioned and confirmed via email. I will continue to follow up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is resolved to your satisfaction.
Once again, please accept my sincere apologies, and thank you for giving us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za