Isabella called and offered the product with monthly premium then later i realised i wont afford it then i called to cancell and they told me that a consultant will call me to cancell but 2 weekes down the line it still not cancelled and no one called me

Dear Tumi,

Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that this does not reflect the level of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.

All the arrangements we discussed during our telephone conversation have been attended to and are also confirmed via email. I will continue to monitor the matter closely to ensure it is fully resolved.

Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We remain committed to resolving this matter to your complete satisfaction.

Once again, I extend my sincere apologies for any inconvenience caused and thank you for allowing us the opportunity to address this matter.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za