1 reviews | Active since May 2017
ISABELLA
I have a product that was delivered in my office on Feb 2026 and i was not be told about the delivery, i request for a cancellation but they refused to do so. March 2026 they called me and persuade me not to cancel they promised to give a voucher of R 1500 and reduced the payment. i told them i won't have money because i have financial problems but still they didn't want to understand my problem. yesterday i was looking at my finances and i noticed that i have the things that i couldn't even pay off and now they will double deduct it , tell me now where i am going to have money to pay Isabella.
the lady called Nikita she told me about the 60 day period that is already passed although the 60 days is not even passed but she calculated from Feb the month that i called for the cancellation and they didn't want me to do so. as i do my calculation the 60 days period is stated April 24 today is May 21 which means am still in right period for a cancellation. but she told me that they are unable to proceed with the cancellation at this stage.
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
