AH
Astrid H
1 reviews | Active since Jun 2026
01 Jun 2026, 05:56
Isabela Garcia is a ****!!!
Baddest experience ever. Cancelled with them, but they told me I can't and they cannot collect the hamper which I told them not to send. I've never had such bad experience with any company. I just want them to cancel all hampers and services that connects me to them. And never hear from them again. So unhappy with this company
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Isabella Garcia's replyOfficial
01 Jun 2026, 14:57Dear Astrid,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue following up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue following up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply01 Jun 2026, 14:57
Official
Dear Astrid,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue following up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue following up until the matter is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za