ZJ
Zeenat J

1 reviews | Active since Mar 2014

22 Jun 2015, 15:03

Invasive and upsetting telephone call

I received a call this morning (Monday, 22 June 2015) from Lezaan, which I thought was rather invasive. <br> <br> I was asked about my marital status, my work telephone number, home telephone number, my email address and my ID number - which is when I got upset! <br> As well, as wait for it, my income after tax!!! I said that I don't feel comfortable answering those questions. <br> She asked me which income bracket I fall into and started mentioning figures. My guess is that they sell - ridiculously overpriced beauty products? <br> <br> The only beauty related question was which beauty products I use at the moment. <br> <br> I am upset about the call, the invasion of privacy and persistence in getting info out of me even after I mentioned I was not disclosing my ID number or income. <br> <br> I would definitely not use or even try their products just as a result of this call. <br>

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply23 Jun 2015, 07:45
Official
Hello Z33jaffer,

Thank you for informing us about your complaint.

Please accept our sincerest apologies for the inconvenience you have experienced.

As discussed telephonically, with regards to the questions asked during the phone call, we can assure you that the information you supply is strictly for marketing and research purposes.

We will however remove your details from our data base so that you are not contacted again.

Kind Regards,

Ilze Venter
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za