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theah T
1 reviews | Active since Nov 2016
01 Feb 2026, 08:34
*****ing my money after stopping the debt
Good day,
Still waiting for debit to be stopped, removed and refunded.
Really bad service cause I asked to be contacted vie e-mail. I have struggeling for a month now. I even phoned Isabella holding on for almost 5 min on my talk time, I attached the proof.
I have no emploment so no income only get some money to pay my need to have policies and phones.
I also have not recived no new products Isbella cause I told them I can't afford it. They took money anyway. 1st of Jan 2026 R288.54 and 24 of Jan 2026 again R144.27. This is *****ing from me, there is no Debit Mandate active for these amounts on my FNB account, so how can FNB let this go off in anyway.
I need this money back it's over R400, my kids bread, milk and lunch box money for the week.
Please Regards Mrs. D Krogmann
Helpful (0)
Replies (5)0
Replies (5)
Isabella Garcia's replyOfficial
02 Feb 2026, 09:23Dear Thea,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and distress you have experienced. I fully understand how upsetting this situation must be, particularly given your current circumstances, and I want to assure you that your concerns are being taken very seriously.
Please be assured that the arrangements discussed have been attended to and confirmed via email. The relevant instructions regarding the debit order have been actioned, and I am actively following up with our internal departments to ensure that this matter is fully investigated and resolved as a priority.
I sincerely regret the inconvenience caused, including the difficulty you experienced in trying to reach us telephonically. Kindly note that to avoid any further inconvenience, all correspondence will continue via email as requested.
Should you have any further questions or additional information to share, please feel free to respond directly to this email. We remain committed to resolving this matter with care, transparency, and urgency.
Once again, please accept my sincere apologies, and thank you for your patience while we work towards finalising this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and distress you have experienced. I fully understand how upsetting this situation must be, particularly given your current circumstances, and I want to assure you that your concerns are being taken very seriously.
Please be assured that the arrangements discussed have been attended to and confirmed via email. The relevant instructions regarding the debit order have been actioned, and I am actively following up with our internal departments to ensure that this matter is fully investigated and resolved as a priority.
I sincerely regret the inconvenience caused, including the difficulty you experienced in trying to reach us telephonically. Kindly note that to avoid any further inconvenience, all correspondence will continue via email as requested.
Should you have any further questions or additional information to share, please feel free to respond directly to this email. We remain committed to resolving this matter with care, transparency, and urgency.
Once again, please accept my sincere apologies, and thank you for your patience while we work towards finalising this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply02 Feb 2026, 09:23
Official
Dear Thea,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and distress you have experienced. I fully understand how upsetting this situation must be, particularly given your current circumstances, and I want to assure you that your concerns are being taken very seriously.
Please be assured that the arrangements discussed have been attended to and confirmed via email. The relevant instructions regarding the debit order have been actioned, and I am actively following up with our internal departments to ensure that this matter is fully investigated and resolved as a priority.
I sincerely regret the inconvenience caused, including the difficulty you experienced in trying to reach us telephonically. Kindly note that to avoid any further inconvenience, all correspondence will continue via email as requested.
Should you have any further questions or additional information to share, please feel free to respond directly to this email. We remain committed to resolving this matter with care, transparency, and urgency.
Once again, please accept my sincere apologies, and thank you for your patience while we work towards finalising this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and distress you have experienced. I fully understand how upsetting this situation must be, particularly given your current circumstances, and I want to assure you that your concerns are being taken very seriously.
Please be assured that the arrangements discussed have been attended to and confirmed via email. The relevant instructions regarding the debit order have been actioned, and I am actively following up with our internal departments to ensure that this matter is fully investigated and resolved as a priority.
I sincerely regret the inconvenience caused, including the difficulty you experienced in trying to reach us telephonically. Kindly note that to avoid any further inconvenience, all correspondence will continue via email as requested.
Should you have any further questions or additional information to share, please feel free to respond directly to this email. We remain committed to resolving this matter with care, transparency, and urgency.
Once again, please accept my sincere apologies, and thank you for your patience while we work towards finalising this matter.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
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theah T's updateReviewer Update
16 Feb 2026, 12:17Good Morning,
It's been more then 10 working days, I'm still awaiting my refund for this, I cancelled this and I didn't recieve products, so why is this taking so long? I did ask via e-mail again about 3 times now, no feedback.
It's been more then 10 working days, I'm still awaiting my refund for this, I cancelled this and I didn't recieve products, so why is this taking so long? I did ask via e-mail again about 3 times now, no feedback.
tT
theah T's update16 Feb 2026, 12:17
Reviewer Update
Good Morning,
It's been more then 10 working days, I'm still awaiting my refund for this, I cancelled this and I didn't recieve products, so why is this taking so long? I did ask via e-mail again about 3 times now, no feedback.
It's been more then 10 working days, I'm still awaiting my refund for this, I cancelled this and I didn't recieve products, so why is this taking so long? I did ask via e-mail again about 3 times now, no feedback.
Isabella Garcia's replyOfficial
16 Feb 2026, 15:52Dear Thea,
Thank you for your response. We understand your frustration and regret any inconvenience caused.
Our new system requires that returned products are first received and accurately captured in our system before a reimbur*****t can be processed. This is a necessary step to ensure that refunds are handled correctly and securely for all our valued clients.
Please note that the returned products have since been received and captured by our logistics team, and your reimbur*****t is currently in progress.
The matter has been escalated for follow-up to ensure that the process is finalised as soon as possible. We appreciate your patience and will provide feedback once confirmation of payment has been received.
Should you require any further assistance in the meantime, please feel free to contact us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your response. We understand your frustration and regret any inconvenience caused.
Our new system requires that returned products are first received and accurately captured in our system before a reimbur*****t can be processed. This is a necessary step to ensure that refunds are handled correctly and securely for all our valued clients.
Please note that the returned products have since been received and captured by our logistics team, and your reimbur*****t is currently in progress.
The matter has been escalated for follow-up to ensure that the process is finalised as soon as possible. We appreciate your patience and will provide feedback once confirmation of payment has been received.
Should you require any further assistance in the meantime, please feel free to contact us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply16 Feb 2026, 15:52
Official
Dear Thea,
Thank you for your response. We understand your frustration and regret any inconvenience caused.
Our new system requires that returned products are first received and accurately captured in our system before a reimbur*****t can be processed. This is a necessary step to ensure that refunds are handled correctly and securely for all our valued clients.
Please note that the returned products have since been received and captured by our logistics team, and your reimbur*****t is currently in progress.
The matter has been escalated for follow-up to ensure that the process is finalised as soon as possible. We appreciate your patience and will provide feedback once confirmation of payment has been received.
Should you require any further assistance in the meantime, please feel free to contact us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your response. We understand your frustration and regret any inconvenience caused.
Our new system requires that returned products are first received and accurately captured in our system before a reimbur*****t can be processed. This is a necessary step to ensure that refunds are handled correctly and securely for all our valued clients.
Please note that the returned products have since been received and captured by our logistics team, and your reimbur*****t is currently in progress.
The matter has been escalated for follow-up to ensure that the process is finalised as soon as possible. We appreciate your patience and will provide feedback once confirmation of payment has been received.
Should you require any further assistance in the meantime, please feel free to contact us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
tT
theah T's updateReviewer Update
03 Mar 2026, 11:49Good day,
Still awaiting refund, products has been captured back by Isabella and I never recieved anything and I cancelled the contract and ask an refund it's been more then 3 weeks now.
Still awaiting refund, products has been captured back by Isabella and I never recieved anything and I cancelled the contract and ask an refund it's been more then 3 weeks now.
tT
theah T's update03 Mar 2026, 11:49
Reviewer Update
Good day,
Still awaiting refund, products has been captured back by Isabella and I never recieved anything and I cancelled the contract and ask an refund it's been more then 3 weeks now.
Still awaiting refund, products has been captured back by Isabella and I never recieved anything and I cancelled the contract and ask an refund it's been more then 3 weeks now.
Isabella Garcia's replyOfficial
03 Mar 2026, 13:45Dear Thea,
Thank you for your continued patience.
We have unfortunately encountered a minor technical difficulty which has contributed to the delay in finalising your reimbur*****t. While this does not diminish your valid expectation of timely resolution, I would like to provide you with full transparency regarding the situation.
Allow me to reiterate our sincere regret — not merely for the procedural delay, but for the erosion of confidence this experience may have caused. Your trust is not taken lightly, and it is our firm intention to restore that trust through accountability, decisive action, and a respectful conclusion to this matter.
Regarding your reimbur*****t, I want to assure you that we are not refusing it. Your refund remains in process, and our team is actively working to finalise it as quickly as possible. Due to challenges experienced this matter has been escalated to management and is receiving urgent attention.
As soon as the reimbur*****t reflects on our side, I will personally notify you with confirmation. Please rest assured that I am monitoring this closely to ensure completion without further unnecessary delay.
Thank you once again for your patience and understanding.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your continued patience.
We have unfortunately encountered a minor technical difficulty which has contributed to the delay in finalising your reimbur*****t. While this does not diminish your valid expectation of timely resolution, I would like to provide you with full transparency regarding the situation.
Allow me to reiterate our sincere regret — not merely for the procedural delay, but for the erosion of confidence this experience may have caused. Your trust is not taken lightly, and it is our firm intention to restore that trust through accountability, decisive action, and a respectful conclusion to this matter.
Regarding your reimbur*****t, I want to assure you that we are not refusing it. Your refund remains in process, and our team is actively working to finalise it as quickly as possible. Due to challenges experienced this matter has been escalated to management and is receiving urgent attention.
As soon as the reimbur*****t reflects on our side, I will personally notify you with confirmation. Please rest assured that I am monitoring this closely to ensure completion without further unnecessary delay.
Thank you once again for your patience and understanding.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply03 Mar 2026, 13:45
Official
Dear Thea,
Thank you for your continued patience.
We have unfortunately encountered a minor technical difficulty which has contributed to the delay in finalising your reimbur*****t. While this does not diminish your valid expectation of timely resolution, I would like to provide you with full transparency regarding the situation.
Allow me to reiterate our sincere regret — not merely for the procedural delay, but for the erosion of confidence this experience may have caused. Your trust is not taken lightly, and it is our firm intention to restore that trust through accountability, decisive action, and a respectful conclusion to this matter.
Regarding your reimbur*****t, I want to assure you that we are not refusing it. Your refund remains in process, and our team is actively working to finalise it as quickly as possible. Due to challenges experienced this matter has been escalated to management and is receiving urgent attention.
As soon as the reimbur*****t reflects on our side, I will personally notify you with confirmation. Please rest assured that I am monitoring this closely to ensure completion without further unnecessary delay.
Thank you once again for your patience and understanding.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for your continued patience.
We have unfortunately encountered a minor technical difficulty which has contributed to the delay in finalising your reimbur*****t. While this does not diminish your valid expectation of timely resolution, I would like to provide you with full transparency regarding the situation.
Allow me to reiterate our sincere regret — not merely for the procedural delay, but for the erosion of confidence this experience may have caused. Your trust is not taken lightly, and it is our firm intention to restore that trust through accountability, decisive action, and a respectful conclusion to this matter.
Regarding your reimbur*****t, I want to assure you that we are not refusing it. Your refund remains in process, and our team is actively working to finalise it as quickly as possible. Due to challenges experienced this matter has been escalated to management and is receiving urgent attention.
As soon as the reimbur*****t reflects on our side, I will personally notify you with confirmation. Please rest assured that I am monitoring this closely to ensure completion without further unnecessary delay.
Thank you once again for your patience and understanding.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za