Incorrect delivery

Item: Isabella Garcia
Rating: 1
Author: Leanne M

I placed a telephonic order with the consultant and I was told that I will be receiving free perfume. She did not mention what other items would be included in the parcel. She explained the payment terms. I then tried to cancel this order but a consultant offered a gift voucher, The driver called me for the Pin number to deliver the parcel as I was unavailabe to receive the delivery on the day. I tried to change the delivery address but my parcel was delivered at the original delivery address.

The contents of the box did not match the invoice and no free gift was included. I have sent several emails since the delivery and have not received any response to resolve this issue. Very dissapointed as a first time customer. Will not order again.

Helpful (0)

Replies (1)

Isabella Garcia's replyOfficial

19 Sept 2022, 14:19

Good day Stephanie, I trust you are well. Thank you for bringing your complaint to our attention, we appreciate your feedback. Please note that one of our consultant will be in contact with you to assist you with your query. I would like to take this opportunity to thank you personally for your feedback and to express my sincere apologies for the inconvenience caused. We truly value you as our client, and we continuously strive to deliver good service and to build lasting relationships with our clients. Your feedback today is instrumental in helping us improve our service and operational processes.

Please feel free to contact me should you have any other queries. Have a wonderful day. Kind regards,

Sulaine McGeerClient Care Manager
Isabella Garcia International (Pty) Ltd www.isabellagarcia.co.za

Isabella Garcia's reply19 Sept 2022, 14:19

Official