1 reviews | Active since Jul 2023
Incorrect and deceiving order
I honestly hate to be deceived. I spoke to a Pretty Manganyi about purchasing products from her company. I received products not to the ones we spoke about and I made it clear i am taking this deal for perfumes. I only received one perfume and my complaint about vouchers was not solves and it has been a month.
Below is a copy of the email I sent to her.
It is been a month awaiting response from you and your voucher department. I asked for a list of things that you said I'm going to get and from what I got I'm not understanding. You said 3 of each. I only received 3 face wash 1 toner 1 perfume 2 night creme 2 day moisturiser 1 creme masque 1 Exfoliating scrub.
The whole reason for my purchase was for 3 perfumes and I have one. You specifically said I will have 3 perfumes so I want 3 perfumes otherwise please collect your things.
I would have appreciated if this was sorted out before receiving all these things which are short.
Ref number PALE15224.
Pretty said that if I'm not happy, you will collect your stuff. I am actually disappointed in her for deceiving me this much and not even ensure that my issue is sorted. You cannot treat a customer like this. I want this solved urgently it has been a month already.
Thank you for taking my call. Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Please rest assured that I have made all the required arrangements as we discussed telephonically and will follow up shortly by means of email. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
Please rest assured that I have made all the required arrangements as we discussed telephonically and will follow up shortly by means of email. We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service. Wishing you a lovely day further. Warm Regards, Andri Olivier
Client Care Assistant ManagerIsabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
