Incorrect amount collected
My name is Rachel
I am not happy, last month I was double debited, when I try calling them on the number appearing on their website it just rings, no one answers. I don't understand how my bill moved from R200 and so odd rands to R612.
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Replies (1)
Isabella Garcia's replyOfficial
17 Apr 2026, 13:35Dear Rachel
I trust this message finds you well.
Thank you sincerely for bringing your concerns to our attention. We are truly grateful for your feedback, as it helps us continually enhance our service and better cater to the needs of our cherished clients like yourself.
I’ve personally requested the recording of your sales agreement to gain a clear understanding of your experience, and I look forward to providing you with the insights and feedback you deserve.
On behalf of our entire team, please accept my heartfelt apologies for any distress or frustration you may have encountered during your skincare journey with us. Your satisfaction and well-being mean a great deal to us, and we are here to ensure you feel supported, valued, and heard at every step.
Please remember, if there is anything further you would like to discuss, or if you have any questions, requests, or additional feedback to share, I am here to assist you in any way possible.
Wishing you a wonderful day.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za "
I trust this message finds you well.
Thank you sincerely for bringing your concerns to our attention. We are truly grateful for your feedback, as it helps us continually enhance our service and better cater to the needs of our cherished clients like yourself.
I’ve personally requested the recording of your sales agreement to gain a clear understanding of your experience, and I look forward to providing you with the insights and feedback you deserve.
On behalf of our entire team, please accept my heartfelt apologies for any distress or frustration you may have encountered during your skincare journey with us. Your satisfaction and well-being mean a great deal to us, and we are here to ensure you feel supported, valued, and heard at every step.
Please remember, if there is anything further you would like to discuss, or if you have any questions, requests, or additional feedback to share, I am here to assist you in any way possible.
Wishing you a wonderful day.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za "
Isabella Garcia's reply17 Apr 2026, 13:35
Official
Dear Rachel
I trust this message finds you well.
Thank you sincerely for bringing your concerns to our attention. We are truly grateful for your feedback, as it helps us continually enhance our service and better cater to the needs of our cherished clients like yourself.
I’ve personally requested the recording of your sales agreement to gain a clear understanding of your experience, and I look forward to providing you with the insights and feedback you deserve.
On behalf of our entire team, please accept my heartfelt apologies for any distress or frustration you may have encountered during your skincare journey with us. Your satisfaction and well-being mean a great deal to us, and we are here to ensure you feel supported, valued, and heard at every step.
Please remember, if there is anything further you would like to discuss, or if you have any questions, requests, or additional feedback to share, I am here to assist you in any way possible.
Wishing you a wonderful day.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za "
I trust this message finds you well.
Thank you sincerely for bringing your concerns to our attention. We are truly grateful for your feedback, as it helps us continually enhance our service and better cater to the needs of our cherished clients like yourself.
I’ve personally requested the recording of your sales agreement to gain a clear understanding of your experience, and I look forward to providing you with the insights and feedback you deserve.
On behalf of our entire team, please accept my heartfelt apologies for any distress or frustration you may have encountered during your skincare journey with us. Your satisfaction and well-being mean a great deal to us, and we are here to ensure you feel supported, valued, and heard at every step.
Please remember, if there is anything further you would like to discuss, or if you have any questions, requests, or additional feedback to share, I am here to assist you in any way possible.
Wishing you a wonderful day.
Warm regards,
Charnu Du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za "