1 reviews | Active since Oct 2009
Incomplete Sale
I received a call from someone following the skin assessment I had done with you before. she was trying to sell me a package for my skin type but did not complete it because she was either too impatient with my questions or felt *********** to engage with me. she eventually directed me to your website for me to do my own research. the question that brought on the above behavior was my request that she sends me a list of the products that were chosen for me so I can do a technical comparison with what I am using now. especially the size and number of products I will be getting but the lady just would not hear of this and directed me to you. Because I am interested, I have gone to your site but could not figure out what was included in my pack but which means I can't do my comparison which means I can't buy. this is such a pity
Thank you for bringing your complaint to our attention we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
As an extra measure to our unconditional commitment to fulfilling your expectation, I have arranged for different sales consultant to call you back and assist you with all the questions you have and to place your order for you.
We take this opportunity to thank you for your feedback which allows us to serve you and other clients better.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a great week ahead.
Kind regards,
Sulaine McGeerClient Care Assistant Manager
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za
Thank you for bringing your complaint to our attention we appreciate your feedback.
I would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service.
As an extra measure to our unconditional commitment to fulfilling your expectation, I have arranged for different sales consultant to call you back and assist you with all the questions you have and to place your order for you.
We take this opportunity to thank you for your feedback which allows us to serve you and other clients better.
We appreciate your understanding and looking forward to a lovely beauty journey together.
May you have a great week ahead.
Kind regards,
Sulaine McGeerClient Care Assistant Manager
Isabella Garcia International (Pty) Ltdwww.isabellagarcia.co.za