Hellopeter
Share Your Experience
MT
Mandy T

1 reviews | Active since Dec 2025

08 Dec 2025, 17:34

IMPOSED PRODUCTS - DEBIT ORDER DONE COMPLAINED , NO ACTION . REALLY AT THEIR MERCY

I have received products that I DID NOT ORDER at all and an amount HAS GONE OFF from my account, according to what Isabella decided they will do with my finances. I did send an email to complain and got promised a call that never came through. Just wondering if there is department that ensures debit orders go through and another one that ensures products are imposed and delivered , but there is no department to rectify. Then you can imagine what is really going on and what the story of this business will be in some years.

0
Replies (3)
Isabella Garcia
Isabella Garcia's reply08 Dec 2025, 20:03
Official
Dear Mandy,

I hope this message finds you well.

Thank you for taking the time to share your concerns with us. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide at Isabella Garcia.

I would like to let you know that I have already sent you an email addressing your concern in detail and will personally follow up with you tomorrow to ensure this matter is resolved to your satisfaction. Your feedback is invaluable to us, and I want to assure you that rectifying this situation is a top priority.

Thank you for your patience and understanding.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International
MT
Mandy T's update09 Dec 2025, 12:16
Reviewer Update
I got a response on my email that i gladly made a lifelong commitment to be an ambassador. I kindly ask for the proof where i acknowledged that i could never opt out. Pleasw note that i am keeping the delivered products untouched and also stopping the debit order plus closing the account. Im also sending this on email as proof that im not heard. Products were sent to me without consent. And i have to pay because no matter what this is till death do us part!
Isabella Garcia
Isabella Garcia's reply09 Dec 2025, 13:24
Official
Dear Mandy,

Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.

Please be assured that all arrangements we discussed telephonically have been completed and have also been confirmed via email. We are committed to ensuring that every aspect of this matter is resolved to your satisfaction.

Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. I am personally here to support you and ensure that everything is handled with care.

Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.

Wishing you a pleasant and peaceful day further.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za