NM
Ntokozo M

1 reviews | Active since May 2026

07 May 2026, 01:52

Ignoring Cancellation Requests & Continuing Unauthorized Debits

I am extremely disappointed with the service I received from Isabella Garcia. I requested the cancellation of my subscription and clearly asked them to stop debiting money from my account, but they continue taking money from my account despite my repeated requests to cancel. I have contacted their team several times regarding this issue, yet nothing has been done to resolve it. Their consultant, Jackie, also takes a very long time to respond to emails, and the company does not keep the promises they make to customers. This has made the entire experience stressful, frustrating, and unprofessional. On top of that, I experienced a very bad skin reaction after using their products, which caused irritation and skin damage. I expected proper customer care and assistance after reporting the reaction, but instead I have been ignored and left without a proper resolution. As a customer, I expected honesty, accountability, and professional service, but my experience with Isabella Garcia has been disappointing from start to finish. I am still requesting that they cancel my subscription immediately, stop all debits from my account, and urgently address my concerns.

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply14 May 2026, 10:50
Official
  Dear Ntokozo
 
 Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
 
 Please be assured that all arrangements we discussed telephonically have been attended to and have also been confirmed via email. I will continue following up until the matter is fully resolved.
 
 Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction.
 
 Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
 
 Warm regards,
 Charnu Du Preez 
 Client Care Team Leader 
 Isabella Garcia International (Pty) Ltd
 www.isabellagarcia.co.za