MTVW
Maritza T Van Wyk
1 reviews | Active since Aug 2022
22 Aug 2022, 14:50
IG Dissapointment
Always loved IG.Requested hold on annual order as I have stock and wish to order make up instead.What a disaster.Received order with no free products and add on items as was included by check out, mailed immediately to report wrong items and missing items but is told cant exchange due to 7 days passing.Stuck with products that I have no use for and a bill to pay for them.Never had to follow and screenshot my orders,customer care use to be a bliss.All I needed was my missing order and return of unopened item.No more IG for me!!
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Isabella Garcia's replyOfficial
23 Aug 2022, 09:43 Good day Maritza,
I hope you are well today and thank you for bringing this to our attention.
Please accept our sincere apology for the inconvenienced you have experienced regarding the inadequate service provided.
At Isabella Garcia we believe in providing the highest quality of services and I confirm that we are currently resolving the matter with you in this regard.
As promised, I will be following up with you in order to get a satisfactory outcome.
Always at your service.
Kind Regards,
Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are well today and thank you for bringing this to our attention.
Please accept our sincere apology for the inconvenienced you have experienced regarding the inadequate service provided.
At Isabella Garcia we believe in providing the highest quality of services and I confirm that we are currently resolving the matter with you in this regard.
As promised, I will be following up with you in order to get a satisfactory outcome.
Always at your service.
Kind Regards,
Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Aug 2022, 09:43
Official
Good day Maritza,
I hope you are well today and thank you for bringing this to our attention.
Please accept our sincere apology for the inconvenienced you have experienced regarding the inadequate service provided.
At Isabella Garcia we believe in providing the highest quality of services and I confirm that we are currently resolving the matter with you in this regard.
As promised, I will be following up with you in order to get a satisfactory outcome.
Always at your service.
Kind Regards,
Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope you are well today and thank you for bringing this to our attention.
Please accept our sincere apology for the inconvenienced you have experienced regarding the inadequate service provided.
At Isabella Garcia we believe in providing the highest quality of services and I confirm that we are currently resolving the matter with you in this regard.
As promised, I will be following up with you in order to get a satisfactory outcome.
Always at your service.
Kind Regards,
Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za