CB
CaitLee B

1 reviews | Active since Jun 2023

29 Feb 2024, 21:55

If you want to be constantly hassled by a brand, order from this one, very unhappy.

I received a voucher a few months ago and ordered a few products, the brand was just simply not for me as I have a very sensitive skin, anyway time goes past and I receive a phone call today, after explaining that the product didn’t work for me the “agent” or whoever she is then continued to list products that she’s picked out that might be more suitable, I was up to give the brand another try but rather than just letting me purchase those products, she tried to force me into a debit order and after saying no multiple times she still continued to push me and even had the cheek to say “oh but if your husband really loves you he’ll let you do the debit order” A. My husbands love is definitely measured by a Isabelle Garcia debit order and B. How are you going to try force me to sign into a debit order for products that I haven’t even seen, tried or even heard of especially after being allergic to the first products I bought??? Absolutely ridiculous and my mother in law warned me about ordering from this company because they did the same thing to her and when she cancelled her debit order the harassment continued, disgusting, I didn’t have a problem with this brand and would’ve probably tried another product along the line but after todays call, I will NEVER EVER order from this brand again, do better.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply01 Mar 2024, 10:14
Official
 Dear CaitLee, 

I hope you are having a lovely day! 

I would like to express my gratitude for your time during our recent conversation. It was indeed a pleasure to engage with you and an honor to have the opportunity to serve you. 
 
 We would like to express our deepest regret for the inconvenience caused, we are very passionate about our client satisfaction and well-being and understand how important it is to offer exceptional service. 

Please note that we have taken steps to rectify the situation and it will be dealt with internally. 
 
 We wish you the absolute best on your skincare journey going forward. 

Wishing you a lovely weekend ahead. 

Warm Regards,
    
 Andri Olivier
 Client Care Assistant Manager 
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za