KM
Kabelo M
1 reviews | Active since Dec 2017
29 Jan 2024, 14:03
I want my money back please
I purchased the skin products and i was paying 300+.they called me and said if they add 2 toners , I will pay 79 rands for them and I agreed ,to my surprise they deducted 739 from my account in November,They could not deduct in December and now deducted 839 twice this month from my account.I am trying to call and have them explain why they deducting this kind of money from my account, the number is not going through.I ma really so disappointed.
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Isabella Garcia's replyOfficial
29 Jan 2024, 15:26Dear Kabelo,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
Please rest assured that we are investigating this query and will revert to you as soon as possible. I will follow up with you via email as discussed as soon as I have received the feedback.
Wishing you a lovely evening ahead.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za
Isabella Garcia's reply29 Jan 2024, 15:26
Official
Dear Kabelo,
Thank you very much for taking the time to raise your concerns and for bringing your complaint to our attention we appreciate your feedback.
Please rest assured that we are investigating this query and will revert to you as soon as possible. I will follow up with you via email as discussed as soon as I have received the feedback.
Wishing you a lovely evening ahead.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
www.isabellagarcia.co.za