KK
Karabo K
1 reviews | Active since Jun 2021
23 Jan 2026, 09:27
I want my money back. I can not be debited for products that I don't have!!
I am extremely disappointed in Isabella Gracia, In November I contacted them via email that i would like to cancel my order. Later an Agent called and instead of cancelling I decided to customise my order. The driver was supposed to come collect the products that I am not in need off and deliver the ones that we agreed upon with the agent.
Their driver came in December to collect their entire box and in assumption, I thought there would be no further debit orders since the entire box was collected by the driver. Bear in mind I was debited in Nov for these products; another debit order went off in December I emailed them question why i was debited, only last week I received a response that the agent will call me to finalize my cancellation, and it was stated on the email that there will be no further debit orders until the matter is resolved.
I still haven't received a call from the agent and to my worst surprise, I just got debited.
I cannot understand why I am debited for products that I don't have. This is the 3rd debit order in 3 months. I tried calling their land line and no one is answering and or responding to my calls.
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
23 Jan 2026, 18:41Dear Karabo,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I attempted to contact you, but was unable to reach you, therefore I have followed up on email.
I will continue to follow up closely until this matter is fully resolved and you are satisfied. Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email.
We are committed to ensuring this matter is resolved promptly and correctly.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I attempted to contact you, but was unable to reach you, therefore I have followed up on email.
I will continue to follow up closely until this matter is fully resolved and you are satisfied. Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email.
We are committed to ensuring this matter is resolved promptly and correctly.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply23 Jan 2026, 18:41
Official
Dear Karabo,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I attempted to contact you, but was unable to reach you, therefore I have followed up on email.
I will continue to follow up closely until this matter is fully resolved and you are satisfied. Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email.
We are committed to ensuring this matter is resolved promptly and correctly.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I attempted to contact you, but was unable to reach you, therefore I have followed up on email.
I will continue to follow up closely until this matter is fully resolved and you are satisfied. Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email.
We are committed to ensuring this matter is resolved promptly and correctly.
Once again, please accept my sincere apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
KK
Karabo K's updateReviewer Update
18 Feb 2026, 11:54I have not received any feedback on emails dated 29th January 2026, 09 February 2026 and 18 February 2026. This is a clear indication that you have no intension of resolving this matter. All I want is my money back, you already collected your products. What is stopping you from returning my money?
KK
Karabo K's update18 Feb 2026, 11:54
Reviewer Update
I have not received any feedback on emails dated 29th January 2026, 09 February 2026 and 18 February 2026. This is a clear indication that you have no intension of resolving this matter. All I want is my money back, you already collected your products. What is stopping you from returning my money?
Isabella Garcia's replyOfficial
18 Feb 2026, 17:41Dear Karabo,
Thank you for bringing this matter to our attention once again. Please be assured that your request remains a priority, and we have certainly not overlooked it. We are committed to resolving this matter in a manner that is both fair and satisfactory to you.
As discussed, not all the products were returned as previously advised. We are currently investigating this further to ensure that all details are accurately verified, and we will revert to you shortly with a clear resolution.
We remain fully committed to handling this matter ethically and fairly, and to restoring your confidence in our service.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention once again. Please be assured that your request remains a priority, and we have certainly not overlooked it. We are committed to resolving this matter in a manner that is both fair and satisfactory to you.
As discussed, not all the products were returned as previously advised. We are currently investigating this further to ensure that all details are accurately verified, and we will revert to you shortly with a clear resolution.
We remain fully committed to handling this matter ethically and fairly, and to restoring your confidence in our service.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply18 Feb 2026, 17:41
Official
Dear Karabo,
Thank you for bringing this matter to our attention once again. Please be assured that your request remains a priority, and we have certainly not overlooked it. We are committed to resolving this matter in a manner that is both fair and satisfactory to you.
As discussed, not all the products were returned as previously advised. We are currently investigating this further to ensure that all details are accurately verified, and we will revert to you shortly with a clear resolution.
We remain fully committed to handling this matter ethically and fairly, and to restoring your confidence in our service.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention once again. Please be assured that your request remains a priority, and we have certainly not overlooked it. We are committed to resolving this matter in a manner that is both fair and satisfactory to you.
As discussed, not all the products were returned as previously advised. We are currently investigating this further to ensure that all details are accurately verified, and we will revert to you shortly with a clear resolution.
We remain fully committed to handling this matter ethically and fairly, and to restoring your confidence in our service.
Once again, please accept my sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za