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amukelani N
1 reviews | Active since Aug 2009
02 Jun 2020, 19:55
I WANT MY MONEY BACK
It's appalling that I have sent countless emails asking for my money to be refunded back into my account and everytime i get your auto response with no feedback. I cancelled your package beginning of April, you guys debited my account and told me that I would be refunded. I want my money back, this has been going on for months and we are now in June........
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Isabella Garcia's replyOfficial
03 Jun 2020, 09:35Dear Amukelani,
I trust you are well today.
Thank you for bringing this matter to our attention.
As confirmed telephonically, we have looked into this matter and have ensured that all relevant arrangements are carried out to resolve this efficiently.
I hereby confirm that the reimbur*****t has been arranged and should reflect into your account within 2-3 business days.
We apologise for the inconvenience caused in this regard. We trust that the above is in order and we thank you for taking the time to speak to us.
May you have a wonderful day further.
Best Regards,
I trust you are well today.
Thank you for bringing this matter to our attention.
As confirmed telephonically, we have looked into this matter and have ensured that all relevant arrangements are carried out to resolve this efficiently.
I hereby confirm that the reimbur*****t has been arranged and should reflect into your account within 2-3 business days.
We apologise for the inconvenience caused in this regard. We trust that the above is in order and we thank you for taking the time to speak to us.
May you have a wonderful day further.
Best Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply03 Jun 2020, 09:35
Official
Dear Amukelani,
I trust you are well today.
Thank you for bringing this matter to our attention.
As confirmed telephonically, we have looked into this matter and have ensured that all relevant arrangements are carried out to resolve this efficiently.
I hereby confirm that the reimbur*****t has been arranged and should reflect into your account within 2-3 business days.
We apologise for the inconvenience caused in this regard. We trust that the above is in order and we thank you for taking the time to speak to us.
May you have a wonderful day further.
Best Regards,
I trust you are well today.
Thank you for bringing this matter to our attention.
As confirmed telephonically, we have looked into this matter and have ensured that all relevant arrangements are carried out to resolve this efficiently.
I hereby confirm that the reimbur*****t has been arranged and should reflect into your account within 2-3 business days.
We apologise for the inconvenience caused in this regard. We trust that the above is in order and we thank you for taking the time to speak to us.
May you have a wonderful day further.
Best Regards,
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za