I spoke with Hendrien this morning and she solved my query

 

Good day Helen,

Thank you for your review.

We are proud of Hendriena and her efforts in providing you with the highest level of service.

It is our mission to provide you with good quality products and world class customer service and her assistance is a great testament to that.

We will share your kind words with her and her team.

We look forward to many more great moments with you.

Always at your service.
    
Kind Regards,

Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za