CC
Confidence C

1 reviews | Active since Jan 2024

31 Jan 2024, 20:46

I love isabella products, although my skin reacted badly to some of the products but i still love other items and continuing with them

I love isabella products, although my skin reacted badly to some of the products but i still love other items and continuing with them. I even got free gifts and they have a guide on how to use the product very well I reported my problem concerning the skin irritations, they attended to it with patience and were very undestand. I am still amazed that they were even willing ti come and collect back the items that were treating me not well and even reduced my monthly installment. I can always rely on them and hope that i will finally find a product that will be suitable for my skin type.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply01 Feb 2024, 11:10
Official
Dear Confidence,

Thank you for taking the time to share your experience with Isabella products. 

We're delighted to hear that despite some skin reactions, you still love many of our items and appreciate the free gifts. 

We genuinely care about our customers, and we're glad our team was patient and understanding in addressing your concerns. 

It's wonderful to know that we were able to assist you by collecting back the items causing irritation and adjusting your monthly installment.

Your feedback is invaluable to us, and we're committed to helping you find a product that suits your skin type perfectly.

If there's anything specific you're looking for or if you have further concerns, please don't hesitate to reach out.

We appreciate your loyalty and trust in Isabella products, and we look forward to continuing to provide you with excellent service and skincare solutions. 

Thank you for being a valued part of the Isabella community! 😊🌺

Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd