TM
Thembikile M
1 reviews | Active since Jun 2018
12 Feb 2026, 15:18
I have placed the order with them in November 2025
I have placed the order with them in November 2025. I emailed to check when can I expect my order. They send me a message on the 4th December that my order will take another 2 weeks . 8 December received a message j My order was canceled, no reason given. Tried to contact them for explanation, their phones were not working and emails were not rep**** Now the phones are working Was told that my order will be redone and send to ke Still waiting Very disappointed
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Isabella Garcia's replyOfficial
12 Feb 2026, 19:36 Dear Thembikile,
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply12 Feb 2026, 19:36
Official
Dear Thembikile,
Thank you so much for bringing this matter to our attention. I want to sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
I have personally made all the arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.
Should you have any further questions or require additional support, please feel free to respond directly to my email. We are committed to ensuring this matter is fully resolved to your satisfaction, and I will personally follow up to make sure everything is seamless.
Once again, please accept my heartfelt apologies for the inconvenience. Thank you for allowing us the opportunity to make this right; your trust and satisfaction mean so much to us.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za