I have contacted them regarding their skin products that ruined my face and they keep on deducting money and I can't even stop their debit order I'm just tired

Dear Nomonde,

Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. Please know that this is not reflective of the high standard of service we strive to provide, and I completely understand how concerning this situation must have been for you.

I have personally made all the necessary arrangements via email and provided a resolution to ensure your matter is addressed promptly and thoroughly.

Should you have any further questions or require additional support, please respond directly to my email. We are fully committed to ensuring this matter is resolved to your satisfaction, and I will personally follow up to ensure everything proceeds seamlessly.

Once again, please accept my heartfelt apologies. Thank you for giving us the opportunity to make this right; your trust and satisfaction mean a great deal to us.

Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za