I had an agreement with them to deliver a cosmetics hamper, I never received the package, the driver called me and told me he wa ls at my gate only to find that he was in Sebokeng instead of Soweto

I had an agreement with them to deliver a cosmetics hamper, I never received the package, the driver called me and told me he wa ls at my gate only to find that he was in Sebokeng instead of Soweto. I then cancelled my order with the company after their failure to deliver. I followed up with emails to cancel and stop debiting my account, they send random smss saying an agent will contact you regarding your cancellation, it’s been a month no one has contacted me. I reached out to them on Facebook 3days ago, they asked for my details and an agent was to contact me, still nothing. I don’t have any of their product yet they keep charging me for it.