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Dear Linda,

Thank you for bringing this matter to our attention.

I sincerely apologise for the frustration and inconvenience you have experienced. Please be assured that this is not reflective of the level of service we aim to provide, and I completely understand how upsetting and concerning this experience must have been for you.

As discussed telephonically, all queries and concerns raised were addressed during our conversation and have also been confirmed via email for your convenience and reference.

Should you have any further questions or require any additional assistance, please do not hesitate to contact me directly. We remain committed to assisting you and ensuring that this matter is resolved as smoothly as possible.

Once again, please accept our sincere apologies for the inconvenience caused, and thank you for allowing us the opportunity to address your concerns.

Warm regards,

Loané Kunz
Client Care Supervisor
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za