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Dineo M

1 reviews | Active since Oct 2015

25 Oct 2021, 18:23

I CANCELED THE DEBIT PURCHASE, CALLED THEM SO MANY TIMES & STILL HAVE NOT RECEIVED MYREFUND

The most terrible experience ever. Worst Agent, they do not deliver. Never expected such a terrible service from Isabella Garcia, to the point I don't even want any of their products or services anymore, Never ever in my life. I canceled their products services with them & even today I have not received my refund. Worst ****ty service. Never allow them to debit your account & never agree to do the debit purchase with them, you will be highly disappointed.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply26 Oct 2021, 07:58
Official
Dear Dineo, 
 
Thank you for bringing your complaint to our attention, we appreciate your feedback. 

 We would like to apologise for any inconvenience that you have experienced, but please note that we are really passionate about your well-being and we strive to deliver exceptional service. 
 
 Please rest assured that I have made all the required arrangements regarding your reimbur*****t. 

 We take this opportunity to thank you for your feedback which allows us to serve you and other clients better. 

 We wish you the absolute best on your skincare journey going forward. 

Wishing you a lovely day. 

Warm Regards,
    
Sulaine McGeer
Client Care Assistant Manager 
Isabella Garcia International (Pty) Ltd