NV
Nina V

1 reviews | Active since Oct 2021

12 Dec 2022, 10:16

I called on Friday to cancel my VIP subscription because I was very unhappy with how long everything took and how pressured I felt during the initial sign on process aa I felt that I could have been ****med

I called on Friday to cancel my VIP subscription because I was very unhappy with how long everything took and how pressured I felt during the initial sign on process aa I felt that I could have been ****med. However the staff member who answered my call was very understanding and apologetic and promised to process my cancellation as soon as possible. Then I got a call this Monday from a cancellation staff member, I presume. She was very apologetic and immediately offered solutions to my problems. This is amazing customer service and I happily accepted their apology and have decided to continue my subscription with Isabella Garcia

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Replies (1)
Isabella Garcia
Isabella Garcia's reply12 Dec 2022, 12:13
Official
Good day Nina,

Thank you for sharing your service experience with us. 

We are pleased to hear that our very own gem, Mapule assisted you with care and we look forward to keeping you impressed for the years to come.

At Isabella Garcia, we believe in great people and the impression she left on you is a great testament to that.

We will be sure to share this wonderful review with her and her team.

Thank you for continuing on this lovely journey with us, we are grateful for your support.   
Kind Regards,

Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za