I bought products with them and found that I was allergic to them, I tried to return them within less than a week of receipt and till today I have had not received any assistance, they tried to collect at a wrong location and when I email them they keep g

Dear Michelle

Thank you for bringing this matter to our attention.

I would like to sincerely thank you for your complaint. I have personally contacted you and discussed the matter with you telephonically to gain a full understanding of your concerns.

Please note that I have escalated this issue with our collections agency, and we are actively engaging with them to ensure that this matter is resolved as a priority.

We remain committed to seeing this through to a satisfactory resolution and will continue to follow up until everything has been properly addressed.

Should you have any further questions or require additional assistance, please do not hesitate to reach out.

Warm regards,
Charnu Du Preez 
Client Care Team Leader 
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za