ZK
Ziyanda K
1 reviews | Active since Jan 2026
26 Jan 2026, 17:19
I am forced to pay for a product that I dont even use
First of all I never agreed to buy thier product when I tried canceling they gave me a run around that I could not understand ive been sending emails to them regarding the matter all I get is a lame excuse that they will attend the matter it's been 3 months already nothing is done about this when you call their landlines they dont pick up they only respond via email with these excuses. The last thing they did was deliver thier products of which I refused them the courier went back with them I dont know if it was a trick for them to say that I used thier products therefore I can't cancel.
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Replies (1)
Isabella Garcia's replyOfficial
26 Jan 2026, 19:38Dear Ziyanda,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements have been confirmed via email, and I will continue to personally follow up until the matter is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We are committed to ensuring that this matter is handled with care, efficiency, and attention to your needs.
Once again, please accept my heartfelt apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements have been confirmed via email, and I will continue to personally follow up until the matter is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We are committed to ensuring that this matter is handled with care, efficiency, and attention to your needs.
Once again, please accept my heartfelt apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply26 Jan 2026, 19:38
Official
Dear Ziyanda,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements have been confirmed via email, and I will continue to personally follow up until the matter is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We are committed to ensuring that this matter is handled with care, efficiency, and attention to your needs.
Once again, please accept my heartfelt apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the high standard of service we strive to provide, and I completely understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements have been confirmed via email, and I will continue to personally follow up until the matter is fully resolved to your satisfaction.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to this email. We are committed to ensuring that this matter is handled with care, efficiency, and attention to your needs.
Once again, please accept my heartfelt apologies for the inconvenience, and thank you for allowing us the opportunity to make this right.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za