Horrible Service from Isabella Garcia

Item: Isabella Garcia
Rating: 1
Author: fumani M

Isabella Garcia I’m an attempt to grow in the skin care space have bitten off more than what they can chew. I placed my order on the 24th December 2021 for Skin toner and super defence day cream and I was told I will receive it on the 31st December 2021. Even today being the 13th January 2022, I still haven’t received my order. This is totally unacceptable and your customer services agents continue lying saying that it’s being dispatched tomorrow. I’m actually disappointed at the level of service I’m getting from them, you are treating me as if I’m not a paying customer. This is extremely disappointing and frustrating.

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Replies (1)

Isabella Garcia's replyOfficial

13 Jan 2022, 15:10

Dear Fumani,

Thank you for taking my call. Even under these circumstances, it was truly a pleasure to speak with you and to have the opportunity to be of service to you today.

Please rest assured that I have made all the required arrangements as we discussed telephonically.

We would like to apologise for any inconvenience that you have experienced, but please note that we are really passionate about your well-being and we strive to deliver exceptional service.

Wishing you a lovely day further.

Warm Regards,

Sulaine McGeer
Client Care Assistant Manager

Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za

Isabella Garcia's reply13 Jan 2022, 15:10

Official