Horrible service

I received the most horrible service from Isabella. They make you buy the ambassador package and they tell you to let them know if it does not work for you. I did complain via email. They took their time to come back to me and when they recommended other products. They were also horrible. I sent a complaint and Katlego responded that there's nothing they can do. I have since asked her to transfer me to her manager and her attitude was such that she won't.. I must just accept and pay for stuff that I don't use