TS
Tshegofatso S
1 reviews | Active since Nov 2024
10 Nov 2024, 20:29
Horrible service
I bought a products from you last year and the contract was meant to end this year in August, towards the end of August I received an SMS saying that I was going to receive a free package, which I did then at the end of October you people debited me twice 😡
When I tried to call there was no answer and later your sales agent called me and told that your call centre was closed due to some holidays, I told her to get someone to call me and to this day I have not received a call.
I got an SMS saying that the package was FREE so why are you debiting me? Who authorised the debit ‘cause I know that I did not.
You people better fix this or I was take you to the ombudsman 🤞
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Replies (1)
Isabella Garcia's replyOfficial
11 Nov 2024, 08:02Dear Tshegofatso,
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
I have also requested the sales agreement and additional call recordings and I am looking forward to providing you with the necessary feedback.
Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
I have also requested the sales agreement and additional call recordings and I am looking forward to providing you with the necessary feedback.
Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply11 Nov 2024, 08:02
Official
Dear Tshegofatso,
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
I have also requested the sales agreement and additional call recordings and I am looking forward to providing you with the necessary feedback.
Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking my call. It was truly a pleasure to speak with you and to have the opportunity to be of service to you today.
We would like to apologize for any inconvenience that you have experienced, but please note that we are really passionate about your well-being, and we strive to deliver exceptional service.
I have also requested the sales agreement and additional call recordings and I am looking forward to providing you with the necessary feedback.
Wishing you a lovely day further.
Warm Regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za