Horrible Customer Service

in 2025 I ordered face products from IG, the products did not help. I tried to cancel and they informed me that it is too late to cancel. I accepted my fate and I paid everything until the end of 2025 when the contact expired. I sent them an Email that I will not be continuing with their products in 2026. In January I got a sms from them stating that they will send me a free gift via their courier company. The Courier arrived at my offices and I advised him to send it back as I am no longer interested in making use of their products and services. To my utter disgust they debited my Account at the end of January 2026 for the parcel they have sent me and I have returned. I contacted their offices and advised them that I sent a mail at the end of 2025 telling them to cancel all products and payments as I will not be using such an inferior product. I sent them the mail as they were the one's to advise me that this is the correct way to cancel. The consultant I spoke to advised me that she will take this up with management and ensure that my policy is cancelled and that I will receive a Refund.

To my absolute Shock and Horror they debited my account Again at the end of February 2026. I called them again as they never return calls or reply on mails and they again "apologised" for the inconvenience and they will get everything sorted. I called them on Tuesday 03 March 2026 to get feedback and they said its with "management" and there is a "delay" on their side. I called again today 05 March 2026 and I spoke to Busi, and she advised the same lies they have been telling me since January that the delay is on their side and they will get back to me..

I need Urgent Feedback as they are currently *****ing my money for something that I have paid in full in 2025 and I have cancelled any other products with them.