AM
Ayanda M
1 reviews | Active since Oct 2018
09 Mar 2026, 21:42
Horrible Customer Experience
I am extremely disappointed with the service I have received regarding my order placed on 25 February 2026. To date, I have neither received my order nor any communication providing an update on the status of the delivery. The only correspondence I received was the initial order confirmation email.
Last week I contacted the customer service department and was informed that my order was still awaiting collection from their courier partner. However, there has been no further progress or update since then.
This situation is extremely frustrating, this is the worst online purchasing experience I have had.
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Replies (1)
Isabella Garcia's replyOfficial
11 Mar 2026, 09:51Dear Ayanda,
Thank you for taking the time to share your experience. I sincerely apologise for the frustration and disappointment caused by the delay in receiving your order placed on 25 February 2026. This is by no means the level of service we strive to provide, and I completely understand how upsetting this situation must be.
We transitioned to a new system in November 2025, which unfortunately resulted in some unforeseen technical challenges and minor delays. Your patience and understanding during this period are truly appreciated.
Please rest assured that our technical team is actively investigating the cause of the delay, and we are prioritising your order to ensure it is delivered as soon as possible. I will personally follow up with you once we have confirmation of the delivery.
We are committed to making this right and ensuring your experience with Isabella Garcia meets the high standard you rightfully expect.
Thank you again for your patience, and please accept my sincere apologies for the inconvenience caused.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your experience. I sincerely apologise for the frustration and disappointment caused by the delay in receiving your order placed on 25 February 2026. This is by no means the level of service we strive to provide, and I completely understand how upsetting this situation must be.
We transitioned to a new system in November 2025, which unfortunately resulted in some unforeseen technical challenges and minor delays. Your patience and understanding during this period are truly appreciated.
Please rest assured that our technical team is actively investigating the cause of the delay, and we are prioritising your order to ensure it is delivered as soon as possible. I will personally follow up with you once we have confirmation of the delivery.
We are committed to making this right and ensuring your experience with Isabella Garcia meets the high standard you rightfully expect.
Thank you again for your patience, and please accept my sincere apologies for the inconvenience caused.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply11 Mar 2026, 09:51
Official
Dear Ayanda,
Thank you for taking the time to share your experience. I sincerely apologise for the frustration and disappointment caused by the delay in receiving your order placed on 25 February 2026. This is by no means the level of service we strive to provide, and I completely understand how upsetting this situation must be.
We transitioned to a new system in November 2025, which unfortunately resulted in some unforeseen technical challenges and minor delays. Your patience and understanding during this period are truly appreciated.
Please rest assured that our technical team is actively investigating the cause of the delay, and we are prioritising your order to ensure it is delivered as soon as possible. I will personally follow up with you once we have confirmation of the delivery.
We are committed to making this right and ensuring your experience with Isabella Garcia meets the high standard you rightfully expect.
Thank you again for your patience, and please accept my sincere apologies for the inconvenience caused.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for taking the time to share your experience. I sincerely apologise for the frustration and disappointment caused by the delay in receiving your order placed on 25 February 2026. This is by no means the level of service we strive to provide, and I completely understand how upsetting this situation must be.
We transitioned to a new system in November 2025, which unfortunately resulted in some unforeseen technical challenges and minor delays. Your patience and understanding during this period are truly appreciated.
Please rest assured that our technical team is actively investigating the cause of the delay, and we are prioritising your order to ensure it is delivered as soon as possible. I will personally follow up with you once we have confirmation of the delivery.
We are committed to making this right and ensuring your experience with Isabella Garcia meets the high standard you rightfully expect.
Thank you again for your patience, and please accept my sincere apologies for the inconvenience caused.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za