MR
Maggie R

1 reviews | Active since Apr 2012

22 May 2015, 15:18

********** telesales!

I got complimentary package from Isabella Garcia last year & they have not stopped bothering me since. They call way too much during work hours & NEVER take no for an answer - this isn't a good sales technique, it's actually just unprofessional & gives the company a bad image.<br> <br> Once I was in a meeting when I received a call & when I told the girl I'm in a meeting she said it won't take long & kept talking for five minutes. Do these people not have respect for work?<br> <br> Another time when I told the girl I couldn't afford the products that month she demanded to know why I couldn't afford it. This is just downright rude.<br> <br> These telesales girls are obviously pressured to meet unrealistic sales quotas & it results in them being rude & pushy, so much so that I WILL NEVER BUY ISABELLA GARCIA PRODUCTS AGAIN!!! If you let these women talk, they easily talk for 15 minutes & you can clearly hear that they're reading what they're saying.<br> <br> There is a very fine line between being good at sales & giving your company a bad image by being rude & insistent.<br> A reply saying you couldn't get hold of me, as you gave the other complaints on HP regarding your annoying telesales, will NOT suffice.

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply22 May 2015, 15:47
Official
Hello maggiejroodt,

Thank you for informing us about your complaint.

Please accept our sincerest apologies for the inconvenience you have experienced.

As telephonically discussed we will investigate the matter and revert back to you as soon as possible.

Again, we sincerely apologise for this matter.

Kind regards,

Ilze Venter
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
Client Care: ***
www.isabellagarcia.co.za