FR
Fabricio R
1 reviews | Active since Jan 2014
08 Dec 2025, 16:04
Have not received items I've purchased, nor had any feedback
I placed an order for two items on Friday, 25 November and have not received them yet. I then sent an email to *** on Friday 5 December, but have not had a reply yet. I've tried phoning but phone lines are down due to migration to a new system. My order number is ***2. Please investigate and revert to me ASAP. Thanks
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Isabella Garcia's replyOfficial
08 Dec 2025, 19:53Dear Fabricio,
I hope this message finds you well.
Thank you so much for taking the time to share your concerns with us. I want to personally extend my heartfelt apologies for the delay and any frustration this may have caused you. It truly saddens me that we have let you down, as you are such a valued member of the Isabella Garcia family. Your patience and understanding mean so much to us.
I want to reassure you that your products have been sent with the courier for urgent delivery, and I will personally follow up to ensure they reach you as soon as possible. Your feedback is incredibly important to us, as it helps us continually improve and provide the exceptional service you deserve.
We truly appreciate your trust and understanding, and we look forward to accompanying you on a wonderful beauty journey.
Wishing you a lovely evening ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Thank you so much for taking the time to share your concerns with us. I want to personally extend my heartfelt apologies for the delay and any frustration this may have caused you. It truly saddens me that we have let you down, as you are such a valued member of the Isabella Garcia family. Your patience and understanding mean so much to us.
I want to reassure you that your products have been sent with the courier for urgent delivery, and I will personally follow up to ensure they reach you as soon as possible. Your feedback is incredibly important to us, as it helps us continually improve and provide the exceptional service you deserve.
We truly appreciate your trust and understanding, and we look forward to accompanying you on a wonderful beauty journey.
Wishing you a lovely evening ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply08 Dec 2025, 19:53
Official
Dear Fabricio,
I hope this message finds you well.
Thank you so much for taking the time to share your concerns with us. I want to personally extend my heartfelt apologies for the delay and any frustration this may have caused you. It truly saddens me that we have let you down, as you are such a valued member of the Isabella Garcia family. Your patience and understanding mean so much to us.
I want to reassure you that your products have been sent with the courier for urgent delivery, and I will personally follow up to ensure they reach you as soon as possible. Your feedback is incredibly important to us, as it helps us continually improve and provide the exceptional service you deserve.
We truly appreciate your trust and understanding, and we look forward to accompanying you on a wonderful beauty journey.
Wishing you a lovely evening ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
I hope this message finds you well.
Thank you so much for taking the time to share your concerns with us. I want to personally extend my heartfelt apologies for the delay and any frustration this may have caused you. It truly saddens me that we have let you down, as you are such a valued member of the Isabella Garcia family. Your patience and understanding mean so much to us.
I want to reassure you that your products have been sent with the courier for urgent delivery, and I will personally follow up to ensure they reach you as soon as possible. Your feedback is incredibly important to us, as it helps us continually improve and provide the exceptional service you deserve.
We truly appreciate your trust and understanding, and we look forward to accompanying you on a wonderful beauty journey.
Wishing you a lovely evening ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za