1 reviews | Active since Mar 2025
Harassment
In 2019 (BEFORE COVID) I received a call from one of the sales consultants from Isabella Garcia offering a beauty box with a monthly payment. I felt sorry for the girl because she was very sweet and I gave in, big mistake! Upon receiving the beauty box I decided that I didn't like the products and asked for them to be returned. I am still to this day for Isabella Garcia to respond to that request. Fast forward more than 6 years later I am getting phone calls weekly about the outstanding payment for the products that I wanted to return. Note; the phone calls only started this year, again, 6 years later. The call center lady from Alliance laughed at me now over the phone when I told her that debt prescribes after 3 years. Her answer to that was that this specific debt hasn't prescribed. When I asked her why this was the case she laughed again and couldn't give me an answer. Harassing people weekly over something that was meant to be returned and resolved 6 years ago is not a joke. I will get legal advice on this matter.
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it allows us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
Please rest assured that we are looking into this matter with the utmost care and will provide you with feedback as soon as possible.
Wishing you a wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you sincerely for taking the time to share your concerns with us. We truly appreciate your feedback, as it allows us the opportunity to assist you and ensure that your experience with us is nothing short of exceptional.
Please rest assured that we are looking into this matter with the utmost care and will provide you with feedback as soon as possible.
Wishing you a wonderful day ahead.
Warmest regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
