MP
Mariska P

1 reviews | Active since May 2020

14 May 2020, 17:08

GREAT PRODUCTS, EXCELLENT CLIENT EXPERIENCE

I've always received good service from IG, whether I is dealing with sales staff, couriers or client service.

I love their products, but we all know that it is ultimately the people we deal with that makes us want to stay.

So, I think this incident is worth mentioning.

Due to lockdown my finances are taking strain, and I needed assistance. While speaking to Moloko, I became really defensive and rude. I mean, I lost it!

She remained calm and professional, and even phoned me back as promised. [I mean really, I wouldn't have phoned me back :)]

She's impressive. Because of her, I am #MoreLoyalThanEver to IG. ♡

Great brand. Great service. Great People.

0
Replies (1)
Isabella Garcia
Isabella Garcia's reply15 May 2020, 14:33
Official
Dear Mariska,

Hope you are well.

We are so delighted to receive this wonderful testimony.

It is compliments like yours that help us go to work with a smile on our faces every day!
We really appreciate you taking the time to share your experience with us.

We will be sure to share this with Moloko and her management team so that she gets the recognition she deserves.

We are very excited to embark on this skincare journey with you.

Have a great week ahead.

Warm regards,
 
Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za