LM
Luleka M

1 reviews | Active since Feb 2022

07 Feb 2022, 09:20

Great Customer service : Risha Loots Isabella Garcia

I wish to extend my word of gratitude to Isabella Garcia customer service offered ,more especially by Risha Loots. She is very patient,kind ,professional,she listens to the customer's request,mind you this experience is over emails,how much more speaking to such a warm being judged by the tone of her emails. Please hear out my lovely experience with her ''their last month's special was expiring on the day I wanted to order it and was having issues to view the same special and I failed .I immediately sent an email to them and less than 24hrs I received an email from Risha Loots who offered me a kind warm assistance and solve my problem immediately. I further request to change the payment duration period to 2months than 3months they were offering and without any issues she adjusted to exactly that witch shows a great deal in understanding customer's tailored made experience and service offering. She is a listening consultant which we lack too much in our customer care environment. Risha Loots keep up the great customer service ethics as well as Isabella Garcia for offering high quality products ,all of you be rest assured we love your products in South Africa ,Johannesburg,we believe in your quality offered products. Kudos to you all at Isabella Garcia your are the real 'Bozaz 4 life hey'.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply07 Feb 2022, 09:30
Official
 
Good day Luleka,

I hope you are well today.
 
Thank you for sharing your service experience with us. 
 
We are pleased to hear that you have enjoyed our products and services provided to you by Risha. It brings us great pride to receive such kind words and we will share this lovely review with her and her management team so she gets the recognition she deserves.

At Isabella Garcia, we believe in great people and the impression she has left on you is great testament to that.

Thanking for choosing Isabella Garcia for your skincare needs and we look forward to many moments of beautiful and healthy skin with you.

May you have a wonderful day further.

Warm Regards,

Charlotte Ndlovu
Client Care Coordinator
Isabella Garcia International (Pty) Ltd