TP
Tshego P

1 reviews | Active since Nov 2020

14 Nov 2020, 00:02

Great customer service received from Lebo!

My experience with Isabella Garcia's has never been anything short of amazing. However my most recent one, would probably be one of the best calls I've received in a while. I spoke to a lady called Lebogang who was so pleasant, patient and understanding. At some stage, i felt like I was speaking to a sister who comprehended my struggles and worked with me to find a feasible solution. Lebo only if you knew how sad i was before i took your call and when i hung up, i could not stop talking about this awesome conversation i had with you. Your objective of course was to close the sale but you caring and showing so much compassion made me re-assess and reconsider canceling my subscription. I felt important and listened to. Thank you Ausi for superb customer service and I hope your company appreciates and values you because i trully believe you are a real gem! Keep up the great work.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply16 Nov 2020, 09:28
Official
Good day Lebogang,

I hope you are doing well today.

We are pleased to hear that Lebogang assisted you efficiently and in the best Isabella Garcia way.

We are delighted that she could assist you with the care and flair that embodies the Isabella Garcia family. We will be sure to share this compliment with her and her management team so that she gets the recognition she deserves.

We value you as client and we look forward to many more great moments with you.

Please so not hesitate to contact us should you require further assistance.

Warm Regards,

Charlotte Ndlovu
Specialised Client Care Coordinator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za