CS
Chantal S
1 reviews | Active since Sept 2024
08 Dec 2025, 15:00
Great concern
I have had good experience with IG, however I need to speak to someone urgently regarding a payment they say they will be taking and it's not my due date. I also placed an order and have not received a tracking number or confirmation of order yet I have been debited.
This is urgent
Helpful (0)
Replies (3)0
Replies (3)
Isabella Garcia's replyOfficial
08 Dec 2025, 20:08Dear Chantal,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been completed and confirmed via email. As promised, I will follow up with you tomorrow to ensure everything is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to resolving this matter to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Wishing you a pleasant day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been completed and confirmed via email. As promised, I will follow up with you tomorrow to ensure everything is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to resolving this matter to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Wishing you a pleasant day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply08 Dec 2025, 20:08
Official
Dear Chantal,
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been completed and confirmed via email. As promised, I will follow up with you tomorrow to ensure everything is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to resolving this matter to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Wishing you a pleasant day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention. I sincerely apologise for the frustration and inconvenience you have experienced. This is by no means reflective of the standard of service we strive to provide, and I fully understand how concerning and upsetting this situation must have been for you.
Please be assured that all arrangements we discussed telephonically have been completed and confirmed via email. As promised, I will follow up with you tomorrow to ensure everything is fully resolved.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly to my email. We are committed to resolving this matter to your complete satisfaction.
Once again, please accept my sincere apologies for the inconvenience, and thank you for giving us the opportunity to make this right.
Wishing you a pleasant day ahead.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
CS
Chantal S's updateReviewer Update
12 Dec 2025, 11:50Thank you for your assistance and explanation
I received my order and am very pleased with the products and service received.
I received my order and am very pleased with the products and service received.
CS
Chantal S's update12 Dec 2025, 11:50
Reviewer Update
Thank you for your assistance and explanation
I received my order and am very pleased with the products and service received.
I received my order and am very pleased with the products and service received.
Isabella Garcia's replyOfficial
17 Dec 2025, 10:28Dear Chantal,
Thank you so much for your kind message and for taking the time to share your feedback. I am truly pleased to hear that you have received your order and that you are happy with both the products and the service provided.
It was an absolute pleasure assisting you, and I sincerely appreciate your understanding and patience throughout the process. Your satisfaction means a great deal to us, and feedback such as yours reassures us that we are moving in the right direction.
Should you require any assistance in future, please do not hesitate to reach out — I will always be happy to help.
Wishing you many wonderful moments with your Isabella Garcia products.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for your kind message and for taking the time to share your feedback. I am truly pleased to hear that you have received your order and that you are happy with both the products and the service provided.
It was an absolute pleasure assisting you, and I sincerely appreciate your understanding and patience throughout the process. Your satisfaction means a great deal to us, and feedback such as yours reassures us that we are moving in the right direction.
Should you require any assistance in future, please do not hesitate to reach out — I will always be happy to help.
Wishing you many wonderful moments with your Isabella Garcia products.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply17 Dec 2025, 10:28
Official
Dear Chantal,
Thank you so much for your kind message and for taking the time to share your feedback. I am truly pleased to hear that you have received your order and that you are happy with both the products and the service provided.
It was an absolute pleasure assisting you, and I sincerely appreciate your understanding and patience throughout the process. Your satisfaction means a great deal to us, and feedback such as yours reassures us that we are moving in the right direction.
Should you require any assistance in future, please do not hesitate to reach out — I will always be happy to help.
Wishing you many wonderful moments with your Isabella Garcia products.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for your kind message and for taking the time to share your feedback. I am truly pleased to hear that you have received your order and that you are happy with both the products and the service provided.
It was an absolute pleasure assisting you, and I sincerely appreciate your understanding and patience throughout the process. Your satisfaction means a great deal to us, and feedback such as yours reassures us that we are moving in the right direction.
Should you require any assistance in future, please do not hesitate to reach out — I will always be happy to help.
Wishing you many wonderful moments with your Isabella Garcia products.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za