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Shoné Shoneylewin
1 reviews | Active since Apr 2025
20 Mar 2026, 20:16
Got a package with an invoice without agreeing to another 12 month contract
My 12 month contract ended January 2026 and for some reason they send me another package with an invoice and debit my account end of February 2026. I emailed them 3 weeks ago to fetch the package and reimburse me as I didn’t agree to another year contract. I received an email last week that an agent would call me and up until now no one has contacted me. I need someone to fetch the package urgently and cancel my membership effective immediately.
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Isabella Garcia's replyOfficial
30 Mar 2026, 10:27Dear Shoné
Thank you for bringing this matter to our attention.
Please accept my sincere apologies for the frustration and inconvenience you have experienced. Kindly note that this is not reflective of the high standard of service we pride ourselves on, and I fully understand how concerning and upsetting this situation must have been for you.
I would like to assure you that I have personally attended to your matter and have made all the necessary arrangements via email to ensure a prompt and thorough resolution.
Should you have any further questions or require any additional assistance, please feel free to respond directly to my email. We remain fully committed to resolving this matter to your satisfaction, and I will personally follow up to ensure everything is handled seamlessly.
Once again, please accept my heartfelt apologies. Thank you for allowing us the opportunity to make this right Y our trust and satisfaction are truly important to us.
Warm regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention.
Please accept my sincere apologies for the frustration and inconvenience you have experienced. Kindly note that this is not reflective of the high standard of service we pride ourselves on, and I fully understand how concerning and upsetting this situation must have been for you.
I would like to assure you that I have personally attended to your matter and have made all the necessary arrangements via email to ensure a prompt and thorough resolution.
Should you have any further questions or require any additional assistance, please feel free to respond directly to my email. We remain fully committed to resolving this matter to your satisfaction, and I will personally follow up to ensure everything is handled seamlessly.
Once again, please accept my heartfelt apologies. Thank you for allowing us the opportunity to make this right Y our trust and satisfaction are truly important to us.
Warm regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply30 Mar 2026, 10:27
Official
Dear Shoné
Thank you for bringing this matter to our attention.
Please accept my sincere apologies for the frustration and inconvenience you have experienced. Kindly note that this is not reflective of the high standard of service we pride ourselves on, and I fully understand how concerning and upsetting this situation must have been for you.
I would like to assure you that I have personally attended to your matter and have made all the necessary arrangements via email to ensure a prompt and thorough resolution.
Should you have any further questions or require any additional assistance, please feel free to respond directly to my email. We remain fully committed to resolving this matter to your satisfaction, and I will personally follow up to ensure everything is handled seamlessly.
Once again, please accept my heartfelt apologies. Thank you for allowing us the opportunity to make this right Y our trust and satisfaction are truly important to us.
Warm regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you for bringing this matter to our attention.
Please accept my sincere apologies for the frustration and inconvenience you have experienced. Kindly note that this is not reflective of the high standard of service we pride ourselves on, and I fully understand how concerning and upsetting this situation must have been for you.
I would like to assure you that I have personally attended to your matter and have made all the necessary arrangements via email to ensure a prompt and thorough resolution.
Should you have any further questions or require any additional assistance, please feel free to respond directly to my email. We remain fully committed to resolving this matter to your satisfaction, and I will personally follow up to ensure everything is handled seamlessly.
Once again, please accept my heartfelt apologies. Thank you for allowing us the opportunity to make this right Y our trust and satisfaction are truly important to us.
Warm regards,
Charnu du Preez
Client Care Team Leader
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za