IN
Inathi N
1 reviews | Active since May 2026
15 May 2026, 16:55
Good service and sincere apologies
I had an issue with a refund. I didn't hear back from Isabella Garcia for about three weeks after I had made a call to them. I sent a follow up email and the team really made up for the lack of communication. The lady that helped me was so kind and professional ( I wish I remembered her name - she deserves a raise!). But she assisted me and made things better. I ended up not getting the refund but keeping the products.
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Isabella Garcia's replyOfficial
15 May 2026, 17:20Dear Inathi,
Thank you so much for your honest and thoughtful feedback.
We sincerely apologise for the delay in communication you initially experienced, but we are truly grateful that our team was able to turn your experience around and assist you positively thereafter.
The consultant who assisted you was Tsholofelo, and we will absolutely make sure that your kind words are shared with her. She will be so happy to know that her professionalism, kindness, and support made such a positive impact on your experience.
We truly appreciate your patience, understanding, and continued support.
Best regards,Charlene Sheoraj
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for your honest and thoughtful feedback.
We sincerely apologise for the delay in communication you initially experienced, but we are truly grateful that our team was able to turn your experience around and assist you positively thereafter.
The consultant who assisted you was Tsholofelo, and we will absolutely make sure that your kind words are shared with her. She will be so happy to know that her professionalism, kindness, and support made such a positive impact on your experience.
We truly appreciate your patience, understanding, and continued support.
Best regards,Charlene Sheoraj
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Isabella Garcia's reply15 May 2026, 17:20
Official
Dear Inathi,
Thank you so much for your honest and thoughtful feedback.
We sincerely apologise for the delay in communication you initially experienced, but we are truly grateful that our team was able to turn your experience around and assist you positively thereafter.
The consultant who assisted you was Tsholofelo, and we will absolutely make sure that your kind words are shared with her. She will be so happy to know that her professionalism, kindness, and support made such a positive impact on your experience.
We truly appreciate your patience, understanding, and continued support.
Best regards,Charlene Sheoraj
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za
Thank you so much for your honest and thoughtful feedback.
We sincerely apologise for the delay in communication you initially experienced, but we are truly grateful that our team was able to turn your experience around and assist you positively thereafter.
The consultant who assisted you was Tsholofelo, and we will absolutely make sure that your kind words are shared with her. She will be so happy to know that her professionalism, kindness, and support made such a positive impact on your experience.
We truly appreciate your patience, understanding, and continued support.
Best regards,Charlene Sheoraj
Client Care Administrator
Isabella Garcia International (Pty) Ltd
www.isabellagarcia.co.za