HT
Hope T
1 reviews | Active since May 2018
09 Jul 2025, 13:30
Golden essense dewdrop product from Isabella Garcia
I ordered Golden Dewdrop Essence at Isabella Garcia Mid April and it has completley messed up my skin .I have extremley bad acne and rash all over my face .I called Isabella Garcia today to inform them about my experience and i was told that unfortunatley there's no any product that can be given to me to fix my skin .I expected a recommendation from them to help me remove the bad skin since it's their product that changed my skin however the service received was unacceptable
Helpful (0)
Replies (1)0
Replies (1)
Isabella Garcia's replyOfficial
09 Jul 2025, 15:21Dear Hope,
Thank you for bringing your concerns to our attention. We truly appreciate the opportunity to respond and to assist you further.
We’re genuinely sorry to hear about the reaction you’ve experienced, and we completely understand how upsetting and frustrating this must be. Please know that your wellbeing is incredibly important to us, and we remain committed to resolving this matter with the utmost care and understanding.
Kindly note that skin sensitivities can be influenced by a variety of factors, such as:
Individual responses to specific ingredients,
Adjustments when introducing new products into your routine, or a combination of products used.
A mismatch between product selection and your skin’s unique needs, and
Hormonal or environmental changes.
Please rest assured that our skincare range is dermatologically approved and clinically tested to meet the highest international safety standards. Each product undergoes rigorous, independent testing by qualified dermatologists and skin scientists. Our formulation chemists are committed to creating high-quality products that align with both regulatory standards and our clients’ expectations.
While we are deeply saddened to learn that you did not feel supported during your interaction with our team, please allow us the opportunity to make this right. I have personally followed up with you via email in an effort to resolve the matter to your satisfaction.
Should you have any questions, or if there is anything further we can do to support you, please do not hesitate to reach out. It would be our privilege to assist.
Wishing you a gentle afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International
Thank you for bringing your concerns to our attention. We truly appreciate the opportunity to respond and to assist you further.
We’re genuinely sorry to hear about the reaction you’ve experienced, and we completely understand how upsetting and frustrating this must be. Please know that your wellbeing is incredibly important to us, and we remain committed to resolving this matter with the utmost care and understanding.
Kindly note that skin sensitivities can be influenced by a variety of factors, such as:
Individual responses to specific ingredients,
Adjustments when introducing new products into your routine, or a combination of products used.
A mismatch between product selection and your skin’s unique needs, and
Hormonal or environmental changes.
Please rest assured that our skincare range is dermatologically approved and clinically tested to meet the highest international safety standards. Each product undergoes rigorous, independent testing by qualified dermatologists and skin scientists. Our formulation chemists are committed to creating high-quality products that align with both regulatory standards and our clients’ expectations.
While we are deeply saddened to learn that you did not feel supported during your interaction with our team, please allow us the opportunity to make this right. I have personally followed up with you via email in an effort to resolve the matter to your satisfaction.
Should you have any questions, or if there is anything further we can do to support you, please do not hesitate to reach out. It would be our privilege to assist.
Wishing you a gentle afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International
Isabella Garcia's reply09 Jul 2025, 15:21
Official
Dear Hope,
Thank you for bringing your concerns to our attention. We truly appreciate the opportunity to respond and to assist you further.
We’re genuinely sorry to hear about the reaction you’ve experienced, and we completely understand how upsetting and frustrating this must be. Please know that your wellbeing is incredibly important to us, and we remain committed to resolving this matter with the utmost care and understanding.
Kindly note that skin sensitivities can be influenced by a variety of factors, such as:
Individual responses to specific ingredients,
Adjustments when introducing new products into your routine, or a combination of products used.
A mismatch between product selection and your skin’s unique needs, and
Hormonal or environmental changes.
Please rest assured that our skincare range is dermatologically approved and clinically tested to meet the highest international safety standards. Each product undergoes rigorous, independent testing by qualified dermatologists and skin scientists. Our formulation chemists are committed to creating high-quality products that align with both regulatory standards and our clients’ expectations.
While we are deeply saddened to learn that you did not feel supported during your interaction with our team, please allow us the opportunity to make this right. I have personally followed up with you via email in an effort to resolve the matter to your satisfaction.
Should you have any questions, or if there is anything further we can do to support you, please do not hesitate to reach out. It would be our privilege to assist.
Wishing you a gentle afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International
Thank you for bringing your concerns to our attention. We truly appreciate the opportunity to respond and to assist you further.
We’re genuinely sorry to hear about the reaction you’ve experienced, and we completely understand how upsetting and frustrating this must be. Please know that your wellbeing is incredibly important to us, and we remain committed to resolving this matter with the utmost care and understanding.
Kindly note that skin sensitivities can be influenced by a variety of factors, such as:
Individual responses to specific ingredients,
Adjustments when introducing new products into your routine, or a combination of products used.
A mismatch between product selection and your skin’s unique needs, and
Hormonal or environmental changes.
Please rest assured that our skincare range is dermatologically approved and clinically tested to meet the highest international safety standards. Each product undergoes rigorous, independent testing by qualified dermatologists and skin scientists. Our formulation chemists are committed to creating high-quality products that align with both regulatory standards and our clients’ expectations.
While we are deeply saddened to learn that you did not feel supported during your interaction with our team, please allow us the opportunity to make this right. I have personally followed up with you via email in an effort to resolve the matter to your satisfaction.
Should you have any questions, or if there is anything further we can do to support you, please do not hesitate to reach out. It would be our privilege to assist.
Wishing you a gentle afternoon.
Warm regards,
Andri Olivier
Client Care Assistant Manager
Isabella Garcia International