Going above and beyond

I placed an order on Black Friday and my contact number reflected wrong. I accidentally pressed finished which left me with no means of going back and fixing the error. I opted to pay EFT and because of the incorrect number, IG would have been unable to contact me to confirm the total cost of the order. I contacted IG twice to try and resolve to no avail. On my third attempt, I got hold of Juanita Lombard who assisted me in resolving the order problem and ensured that I still received my ordered goodies at the sale price. Juanita is a pleasure to deal with and invaluable to IG. She portrays exactly what I associate with IG.