MG
Marle G

1 reviews | Active since Aug 2024

28 Aug 2024, 17:25

Getting handed over.

I DON'T EVEN KNOW WHERE TO START. HORRIBLE JUST HORRIBLE. I WAS HAPPY WITH THEM, FOR A LONG TIME AND HAD NO PROBLEMS, UNTIL THE DAY I HAD TO CANCEL SOME THINGS I ORDERS, OR WAS BASICALLY LULLABIED INTO, SO I CALLED THEM 4 TIMES, TELLING THEM I'M CANCELING, WAY BEFORE THEY WOULD BE SENDING THE PACKAGE. 4 ****** TIMES,THEY COMFIMED THAT I CANCELED, AND JUST A MONTH AFTER THAT I GOT BILLED FOR THE THINGS I CANCELED 4 TIMES, BEFORE THAT THEY STARTED TAKING MORE THAN OUR AGREED UPON AMOUNT FOR MY FIRST PACKAGE, SO I STOPPED IT,AND MY ACCOUNT ASWELL, I DIT NOT GIVE THEM ANY PERMISSION TO TAKE MORE AND WHEN THEY WANT ,SOMETIMES EVEN TWICE IN ONE WEEK. I DIDN'T MIND PAYING, BUT IF YOU DO THINGS LIKE THIS, HOE DO YOU EXPECT YOUR CUSTOMERS TO ACT.

SO I GOT A CALL TODAY AFTER IGNORING THEM FOR A WHILE (THIS WAS AFTER I SENT AN EMAIL, EXPLAININGTO THEM.) THEY ARE SO ONE TRACK MINDED, THEY DONT GIVE A HELL ABOUT ANYTHING AND ONLY HEAR ONE THING , AND THAT WAS THAT IM NOT PAYING FOR SOMETHING I CANCELED 4 TIMES, EVEN A CHILD COULD UNDERSTAND THAT. NOW WHEN THEY CALLED ME, I WAS ALREADY NOT IN THE BEST MIND SET, BECAUSE IM BATTLING WITH SO MANY THINGS, AND ALL THEY HEARD FROM IT WAS, "so your not paying for the product?" I MEAN REALLY, HOW INSENSITIVE CAN A PERSON BE, I MEAN SWITCH THE ROLL,I EVEN TOLD HER IF SE CANCELED SOMETHING AND SOMEONE MAKES HER PAY FOR THEIR INCOMPETENCE WOULD SHE? OR WOULD SHE STAND UP AND TELL THEM THEY ARE IN THE WRONG, SHE JUST BLEW ME OFF, NOT GIVING A RATS ASS, HARASSING ME ,TELLING ME THEY GOING TO GIVE ME OVER...THEY DON'T CARE AT ALL, THEY ARE FALSE, AND ALL ****, CAN'T BELIEVE HOW PEOPLE CHANGE WHEN THEY DON'T WANT TO ADMIT THEY ARE IN THE WRONG, NOW IM GETTING HANDED OVER BECAUSE OF THEIR TOTALLY LACK OF COMPETENCE.

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Replies (1)
Isabella Garcia
Isabella Garcia's reply28 Aug 2024, 18:44
Official
Dear Marle,

I trust this message finds you well.  I wish to extend my sincere gratitude for affording me the opportunity to assist you today, a privilege I hold in high regard. Our conversation earlier was truly enjoyable, and on behalf of Isabella Garcia, I would like to convey our deepest apologies for any inconvenience you may have experienced. Our commitment to delivering exceptional client service is unwavering, and I have taken the necessary steps to address the matters we discussed during our telephonic conversation this afternoon.

I will be sending you an email as promised and will continue to follow up until the matter has been resolved.

We wish you nothing but the utmost success in your skincare journey moving forward, and I hope you have a splendid week further.

Warmest Regards, 
Andri OlivierClient Care Assistant ManagerIsabella Garcia International (Pty) Ltd
 www.isabellagarcia.co.za