Frustrating cancellaion process (and this for a package I did not order!)

I received an order months ago. Phoned the same day I received it to cancel and return same. The consultant convinced me to keep it but assured me she will take off the auto-renewal on the account so that I do not get another package. Well I got another one. Isabella Garcia makes it impossible for me to cancel. You cannot phone in to cancel. You can phone in to request to cancel but it will not be processed until their cancellation department phones you. Which is great if you can in fact answer calls while at work when they have time to phone you. They also don't try at different intervals during the day. No. They will phone. When you cannot answer they immediately call back (if I was unable to answer the first time why would I be able to answer 2 minutes thereafter?!). Then they call it a day and send you an SMS to say the cancellation cannot be processed without telephonic confirmation. So I phoned the number on the SMS and was told again they will phone me back to process the cancellation. The person answering their phones cannot do it. I informed her I could only take calls in the next 5 minutes. She said they would phone me urgently. 60 minutes later - still no call. Why when I call in can I not be put through to the cancellation department to assist me there and then when I am available to talk?! Cancel this order, collect your parcel and refund me the money deducted! I did not WANT it. Due to your error I have to hassle to get this cancelled. I have expressed my wish to cancel twice now telephonically. Sort out your processes!